You can return the product with it’s initial form within 7 calendar days after the delivery. To return the product, the original package, factory labels and seals, as well as the documents confirming the fact and the conditions of purchase for the indicated product, must be saved.

  • PURCHASE FROM OUR OFFICE

The product that you bought from our office can be returned to the same store within 7 days.

To return the product You will need the sales receipt and passport. If you made the purchase by card, please present the same card along with other documents for us to put back the money.

We will give back the money only when we receive the refund approval. In case of undergoing payment issues, we will contact You for more details.

We draw your attention that the money refund depends on the speed of bank operations processing and can be up to 30 banking days.

PURCHASE FROM ONLINE STORE

  • Once you received the order, within 7 days enter your private account and select a product for refund.
  • Attach the refund application to the product. Pack all the belongings for refund to the package next in the box.
  • Place a sticker on the box with it’s date, signature, and transcript.
  • To do a refund, it is necessary to resend the product fully equipped ( e.g. “By Russian post” 1st class). The package should be assigned to Krikheli Irakli Shalvovich by address: 119017, Moscow, Pagarelsky Lane 5 building 2 office 12.
  • After the dispatch, you must send the post ID to the following email address: back@bernes.ru. You can also easily keep track of your package departure on the website with your post ID.
  • Our courier picks up the mail twice a week: on Tuesday and Friday.
  • If you noticed that the package is in the mail for a long time, please contact us at: +7(495)544-76-20
  • Once we get the package, our manager will definitely get back to you and clarify the way forward: money refund, exchange, etc.
  • Attention, if you return a product that you didn’t like or didn’t fit you, then the cost of transmission will be non-refundable.
  • According to paragraph 1, article 25, RF law “On the Protection of Consumer Rights” dated 02/07/1992 No. 2300-1.”
  • In accordance with paragraph 21 Regulations of Government of RF dated 27.09.2007 No. 612 “On the affirmations of product remote market rules”
  • In case the refund is sent without a sticker, the customer is the one who takes responsibility for the safety of belongings.